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Call Centre BI

Advanced Analytics to improve customer service in Contact Centres
Category digital BI and analytics kit
Advanced Analytics for Contact Centres

Mejora el rendimiento y la eficacia en la relación con tus clientes

Real-time data analysis and analytics tools help companies make strategic decisions.

Call Center BI is a suite of service quality monitoring and measurement reports for the telephone channel that falls under the BI and Analytics category of the Kit Digital initiative.
Services and features

Discover our range of solutions

Call Center BI allows the development of campaigns based on customer profile and behaviour. It helps us to find the right moment to interact with the customer without interfering with their daily activity.
analytical processes

Quality of Service


Real Time

Churn prediction

Detail by Agent

missed call phone

Handling of unanswered calls

Enterprise Apps

CRM / ERP integration

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Dynamic Routing

Welcome to Call Center BItechnology

Advanced Analytics for Contact Centres

Suit of tools to improve your efficiency and reports for monitoring and measuring quality of service for the telephone channel.

Professionalise your call centre with the most advanced analytics technologies.

Amount of the solution:

3,500 euros

*For 3 agents or extensions

"A way of doing Europe
European Regional Development Fund
Digital Kit Programme Co-financed by the Next Generation (EU) funds of the Recovery and Resilience Facility.
Digital switchboards for SMEs power by Future Space.